Contact us

Have questions? We're here to help.

Read through our top customer questions, ask Jenn our website virtual assistant, give us a call, or send us your questions and concerns online.

Reservations / Customer service

Contact reservations for pre-flight inquiries, new reservations and changes to existing tickets, mileage award travel on Alaska Airlines and our partner airlines or questions regarding and mobile support.

1-800-252-7522 (1-800-ALASKAAIR)
Open 24 hours daily

Hearing and speech impaired (TTY): Dial 711 for relay services 
Accessible services: 1-800-503-0101

Group reservations (10 or more): 1-800-445-4435 
6:00 am - 6:00 pm (PT), Monday-Friday 
7:30 am - 6:00 pm (PT), Saturday

If you are calling from outside of the United States, please refer to our list of international toll-free numbers.

Customer care / Mileage Plan

Contact customer care for post-travel customer resolution and questions regarding Alaska Airlines Mileage Plan.

7:00 am - 7:00 pm (PT), Monday-Friday
8:00 am - 5:00 pm (PT), Saturday

Hearing & speech impaired (TTY): Dial 711 for relay services

Mailing address:
Alaska Airlines Mileage Plan
P.O. Box 13670
Des Moines, WA 98198-1009

If you need a receipt for a ticket or fee paid to Alaska Airlines, please visit the request a ticket receipt page for instructions.

Alaska Lounge airport lounge

For phone inquiries, please call
Alaska Airlines Customer Care

8:00 am - 6:00 pm (PT), Monday-Friday
8:00 am - 5:00 pm (PT), Saturday

Mailing address:
Alaska Lounge
PO Box 68900 ??? SEASM
Seattle, WA 98168-0900

Learn more about the Alaska Lounge membership.

Hotel, car or vacation packages

Cancel car and hotel reservations booked at

View your hotel, car or vacation package itinerary online "This indicates a link to an external site that may not meet accessibility guidelines."

Need help with new reservations or changes to existing hotel, car or vacation package itineraries?

Call us at 
1-844-762-0087 from US, and at 1-312-279-7762 from all other locations 
Open 24 hours daily

Lost baggage

Find answers for delayed or lost baggage, missing items, left on board items, or baggage claims.

What to do first

We ask that you report any irregularity concerning baggage to the  airport baggage service office at your arrival airport. All reports should be made in-person and within 24 hours of arrival time. Failure to report baggage mishandling of any type will result in a denial of compensation.

Please note: it is important to retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.

Read our baggage FAQ

If you did not file a report at the airport

If you did not file a report at the airport, you will need to call the  airport baggage service office at your arrival airport.

If your bag has not been found after 5 days

Most missing bags are found within the first 24 to 48 hours after your flight. If you filed a report at the airport of arrival, and your bag has not been found after 5 days, please contact our Central Baggage Service office at the number listed below.

Checking the status of your claim

If it has been more than five days since the irregularity occurred, and you filed a report at the airport of arrival, our Central Baggage Service office is handling your claim. If you wish to check the status of your claim, please contact our Central Baggage Service office at the number listed below.

Email post-flight baggage

Airport baggage service office phone numbers

Central Baggage Service: 1-877-815-8253 
7:00 am - 7:00 pm (PT), Daily

Hearing & speech impaired (TTY): Dial 711 for relay services

Central baggage service / baggage claims 
P.O. Box 68900 - SEALZ 
Seattle, WA 98168-0900


Find answers to Frequently asked questions about Alaska Air Cargo.

Contact Alaska Air Cargo

7:00 am - 7:00 pm (PT), Daily

Alaska Airlines - corporate offices

P.O. Box 68900??
Seattle, WA 98168??

Horizon Air - corporate offices

P.O. Box 68977??
Seattle, WA 98168??

Credit card billing

Email the credit card department??about a charge.

A representative from the credit department will respond to you within two business days.

Mexico General Sales Agent

Travel PIE-Mexico
Cerrada Monte Libano 16, oficina 6
Colonia Lomas de Chapultepec
11000 Mexico, D.F.
Phone: (52-55) 5282-2484
Fax: (52-55) 5280-6842

Plaza Los Arcos
Av Vallarta No. 2440, local E-1
Colonia Arcos Vallarta
44130 Guadalajara, Jalisco
Phone: 36 30 28 11 /36 30 10 99
Fax: 36 30 18 86

The International Desk is available to assist with international itineraries plated on another carrier having an Alaska segment.

International contact numbers

If you are travelling internationally and need to contact Alaska Airlines reservations, please use the international toll-free numbers below. Please note that these numbers only work from land lines. To make international calls from your mobile, you may need to activate international dialing features. Please contact your cell phone provider for assistance.

Country phone numbers
Country Departs
Antigua 011-800-25275200
Argentina 00-800-25275200
Australia 0011-800-25275200
Belgium 00-800-25275200
Bermuda 011-800-25275200
Canada 1-800-252-7522
China 00-800-25275200
Colombia 005-800-25275200 (Orbitel) 
009-800-25275200 (Telecom Colombia)
Costa Rica 00-800-25275200
Denmark 00-800-25275200
France 00-800-25275200
Germany 00-800-25275200
Hong Kong 001-800-25275200
Hungary 00-800-25275200
Iceland 00-800-252-75200
India 000-800-1001051
Ireland 00-800-25275200
Israel 014-800-25275200 (Bezeq) 
013-800-25275200 (Barak) 
012-800-25275200 (Golden Lines)
Italy 00-800-25275200
Japan 0061-010-800-25275200 (IDC) 
001-010-800-25275200 (KDD) 
0041-010-800-25275200 (Japan Telecom) 
0033-010-800-25275200 (NTT)
Korea 002-800-25275200 (Dacom) 
001-800-25275200 (Korea Telecom) 
008-800-25275200 (Onse)
Malaysia 00-800-25275200
Mexico 001-800-252-7522 (Reservations) 
001-800-654-5669 (Customer Care)
The Netherlands 00-800-25275200
New Zealand 00-800-25275200
Norway 00-800-25275200
Philippines 00-800-25275200
Portugal 00-800-25275200
Singapore 001-800-25275200
Spain 00-800-25275200
Sweden 00-800-25275200
Switzerland 00-800-25275200
Taiwan 00-800-25275200
Thailand 001-800-25275200
United Kingdom 001-800-2527522
USA / Canada 1-800-ALASKAAIR 

For assistance from countries not listed: 001-206-244-0751 (Note: This is not a toll-free number)