Need help?

Learn all about how you can reach us, including texting or giving us a call, sending us your questions and concerns online, and more. You can also browse our list of frequently asked questions for the answer you need.

Have feedback for us, or have questions about your credit card? Complete these forms to send us your questions, and we???ll reply via email.


Reservations

Before you travel, contact reservations for help with:

  • Questions before upcoming travel
  • New flight reservations
  • Changes to existing tickets
  • Virgin America questions
  • Mileage award travel on Alaska Airlines and our partner airlines
  • Questions regarding alaskaair.com and mobile support

There are a few ways to reach reservations:

Text us.
For quick answers, text your questions to 82008.

Our text team can help you with these issues.

Our text team can help with:

  • Info on flight delays and schedule changes
  • Adding a service/emotional support animal to your reservation
  • General policy questions
  • Adding a frequent flyer number to a reservation
  • Checking flight status
  • Seat assignments
  • Requesting accessible travel services
  • Upgrades – opt in or opt out
  • Receipts
  • Mileage Plan account reactivation
  • Mileage Plan enrollment (if you have an existing reservation)

Our text team cannot help with:

  • Making new reservations
  • Voluntary flight changes/cancellations
  • Paid seat upgrades
  • Mileage Plan enrollment (if you don’t have existing reservation)

Call us.
You can reach reservations at 1-800-252-7522 (1-800-ALASKAAIR).
We’re available 24 hours a day.

Hearing and speech impaired (TTY) help is available. Dial 711 for relay services.

Accessible services help is available.
Call us at 1-800-503-0101

For group reservations of 10 or more:
Call us at 1-800-445-4435.

Group travel hours are:
6:00 am - 6:00 pm PT, Monday-Friday
7:30 am - 6:00 pm PT, Saturday


Customer care

For help after you travel, or if you have Mileage Plan-related questions, contact customer care. Ask about:

  • Information on our Alaska Airlines Mileage Plan program
  • Issues after you've traveled
  • Virgin America frequent flyer questions

Here's how to reach customer care:

Call us.
Customer care can be reached at 1-800-654-5669.

Customer care help hours are:
7:00 am - 7:00 pm PT, Monday-Friday
8:00 am - 5:00 pm PT, Saturday

Hearing and speech impaired (TTY) customer care help is available. Dial 711 for relay services.

Write us.
The mailing address for questions about Mileage Plan is:
Alaska Airlines Mileage Plan
P.O. Box 13670
Des Moines, WA 98198-1009


Alaska Lounge

If you have questions about our airport lounges, there are a few ways to find the answers you need:

Visit the website.
Learn all about Alaska Lounge

Call us.
Contact the customer care team at 1-800-654-5669.

Hearing and speech impaired (TTY) customer care help is available. Dial 711 for relay services.

Write us.
The mailing address for questions about Alaska Lounge is:

Alaska Lounge
P.O. Box 68900 - SEASM
Seattle, WA 98168-0900


Hotel, car, or vacation packages

Our hotel, car, and vacation packages bookings are powered by Expedia. If you need help:

Visit our Expedia-powered website.
To cancel car and hotel reservations booked at alaskaair.com, view your itinerary online here "This indicates a link to an external site that may not meet accessibility guidelines.".

Call Expedia.
Need help with new reservations or changes to existing hotel, car or vacation package itineraries?

Call Expedia at 1-844-762-0087 from anywhere in the US, or 1-312-279-7762 from all other locations.
Help is available 24 hours a day.


Lost baggage

If you have delayed or lost baggage, missing items, left on board items, or other baggage claims, here’s what to do:

Be sure to report the issue at your arrival airport.

If you arrive at your destination and discover a baggage issue, report it right away at your arrival airport; all reports should be made in-person and within 24 hours of arrival time. See our full list of airport baggage service offices to get contact information for each airport’s office. For a more detailed look at how to report baggage issues, follow the steps in our delayed and damaged bags section.

If you didn’t file a report at the airport:
If you did not file a report in person at the airport, you will need to call the call the airport baggage service office at your arrival airport to do so.

Checking the status of your claim:
Most missing bags are found within the first 24 to 48 hours after your flight. If you filed a report at the airport of arrival and your bag has not been found after 5 days, please contact our Central Baggage Service – here’s how:

Call us.
Call the Central Baggage Service office at 1-877-815-8253 between 7:00 am - 7:00 pm PT, daily.

Hearing and speech impaired (TTY) baggage help is available. Dial 711 for relay services.

Contact us online.

Fill out the Central Baggage Service contact form.

Write us.
Alaska Airlines
Attn: Central Baggage Service/SEALZ
P.O. Box 68900, Seattle, WA 98168-0900

For items you left on board:
Complete the form at alaskaair.com/leftonboard and we'll contact you if we locate your item.


Cargo

If you have questions about Alaska Air Cargo service, there are a few options:

Visit the website.
Browse the Alaska Air Cargo website and see frequently asked questions.

Contact us online.
Contact Alaska Air Cargo

Call us.
You can reach the cargo call center at 1-800-225-2752 between 7:00 am - 7:00 pm PT, daily.

See the full list of cargo sales offices for information on how to contact regional cargo sales managers directly.


Corporate offices

To reach the Alaska Airlines or Horizon Air corporate offices, write us at:

Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
206-433-3200

Horizon Air
P.O. Box 68977
Seattle, WA 98168
206-241-6757


Credit card billing

If you have a question about a charge on your credit card, contact the credit card department here.

A representative from the credit department will respond to you within two business days.

International contact numbers

If you are travelling internationally and need to contact Alaska Airlines reservations, call the international toll-free numbers below.

For assistance from countries not listed, call 001-206-244-0751 (this is not a toll-free number).

Note: these numbers only work from land lines. To make international calls from your mobile, you may need to activate international dialing features - contact your cell phone provider for help.

Country phone numbers
Country Departs
Antigua 011-800-25275200
Argentina 00-800-25275200
Australia 0011-800-25275200
Belgium 00-800-25275200
Bermuda 011-800-25275200
Canada 1-800-252-7522
China 00-800-25275200
Colombia 005-800-25275200 (Orbitel) 
009-800-25275200 (Telecom Colombia)
Costa Rica 00-800-25275200
Denmark 00-800-25275200
France 00-800-25275200
Germany 00-800-25275200
Hong Kong 001-800-25275200
Hungary 00-800-25275200
Iceland 00-800-252-75200
India 000-800-1001051
Ireland 00-800-25275200
Israel 014-800-25275200 (Bezeq) 
013-800-25275200 (Barak) 
012-800-25275200 (Golden Lines)
Italy 00-800-25275200
Japan 0061-010-800-25275200 (IDC) 
001-010-800-25275200 (KDD) 
0041-010-800-25275200 (Japan Telecom) 
0033-010-800-25275200 (NTT)
Korea 002-800-25275200 (Dacom) 
001-800-25275200 (Korea Telecom) 
008-800-25275200 (Onse)
Malaysia 00-800-25275200
Mexico 001-800-252-7522 (Reservations) 
001-800-654-5669 (Customer care)
The Netherlands 00-800-25275200
New Zealand 00-800-25275200
Norway 00-800-25275200
Philippines 00-800-25275200
Portugal 00-800-25275200
Singapore 001-800-25275200
Spain 00-800-25275200
Sweden 00-800-25275200
Switzerland 00-800-25275200
Taiwan 00-800-25275200
Thailand 001-800-25275200
United Kingdom 001-800-2527522
USA / Canada 1-800-ALASKAAIR 
(1-800-252-7522)