Need help?

Learn all about how you can reach us, including texting or giving us a call, sending us your questions and concerns online, and more.

Reservations

Find help before you fly.

The reservations team can help with issues before your trip.

Here are links for answers to some of the most common questions the reservations team is asked, including:

Haven't found the answer to your question? There are a few ways to reach reservations:

Text us.

For quick answers, text your questions to 82008.

Please limit each text you send us to 160 characters or less, to make sure we receive your whole message.

Our text team can help you with these issues:

  • Flight status – info on flight delays and schedule changes
  • Adding a service/emotional support animal to your reservation
  • Adding a frequent flyer number to a reservation
  • Seat assignments
  • Requesting accessible travel services
  • Seat assignments
  • Upgrades – opt in or opt out

Call us.

You can reach reservations at 1-800-252-7522 (1-800-ALASKAAIR).
We're available 24 hours a day.

Hearing and speech impaired (TTY) help is available. Dial 711 for relay services.

Accessible services help is available.
Call us at 1-800-503-0101.

For group reservations of 10 or more:
Call us at 1-800-445-4435.

Group travel hours are:
6:00 am - 6:00 pm PT, Monday-Friday
7:30 am - 6:00 pm PT, Saturday

Customer care

Find help after you fly.

The customer care team can help with issues after your trip. Here are links for answers to some of the most common questions customer care is asked, including:

Haven't found the answer to your question? There are a few ways to reach customer care:

Here's how to reach customer care:

Call us.

Customer care can be reached at 1-800-654-5669.

Customer care help hours are:
7:00 am - 7:00 pm PT, Monday-Friday
8:00 am - 5:00 pm PT, Saturday

Hearing and speech impaired (TTY) customer care help is available. Dial 711 for relay services.

Write us.

The mailing address for questions about Mileage Plan is:
Alaska Airlines Mileage Plan
P.O. Box 13670
Des Moines, WA 98198-1009

Companion fare discount

Our companion fare section has answers to the most common questions about using your companion fare code.

To find your companion fare discount code:
Companion fare codes can be found in the primary cardholder's account, within the "Discount and companion fare codes" section. If you're the primary cardholder, sign in here for a direct access to your code.

To use your code:
If you're signed in to your account: From the "Discount and companion fare codes" section, click on the "Shop" button next your discount code.

Or, visit the book a flight page and enter your code into the "Discount or companion fare code" box there.

Lost baggage

If you have delayed or lost baggage, missing items, left on board items, or other baggage claims, here's what to do:

Be sure to report the issue at your arrival airport within 24 hours of landing.
If you arrive at your destination and discover a baggage issue, report it right away at your arrival airport; all reports should be made in-person and within 24 hours of arrival time at one of our airport baggage service offices.

If you didn't file a report at the airport:
Call the airport baggage service office at your arrival airport to do so.

Contact a baggage service office to report lost items.

Checking the status of your claim:

Most missing bags are found within the first 24 to 48 hours after your flight. If you filed a report at the airport of arrival and your bag has not been found after 5 days, please contact our Central Baggage Service – here's how:

  • Call us.
    Call the Central Baggage Service office at 1-877-815-8253 between 7:00 am - 7:00 pm PT, daily. Hearing and speech impaired (TTY) baggage help is available. Dial 711 for relay services.
  • Contact us online.
    Fill out the Central Baggage Service contact form.
  • Write us.
    Alaska Airlines
    Attn: Central Baggage Service/SEALZ
    PO Box 68900, Seattle, WA 98168-0900

For items left on board:
Learn more and complete the form here, and we'll contact you if we locate your item.

Corporate offices

To reach the Alaska Airlines or Horizon Air corporate offices, write us at:

Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
206-433-3200

Horizon Air
P.O. Box 68977
Seattle, WA 98168
206-241-6757

Credit card billing

If you have a question about a charge on your credit card, contact the credit card department using the form below.

Credit card billing department contact form

A representative from the credit department will respond to you within two business days.

Pets

Here are links to quick answers about traveling with pets:

Cargo

If you have questions about Alaska Air Cargo service, there are a few options:

Call us.

You can reach the cargo call center at 1-800-225-2752 between 7:00 am - 7:00 pm PT, daily.

Alaska Lounge

If you have questions about our airport lounges, there are a few quick links to find the answers you need:

Call us.

Contact the customer care team at 1-800-654-5669.

Hearing and speech impaired (TTY) customer care help is available. Dial 711 for relay services.

Write us.

The mailing address for questions about Alaska Lounge is:
Alaska Lounge
PO Box 68900 – SEASM
Seattle, WA 98168-0900

Hotel, car, or vacation packages

For help with viewing and changing car, hotel, and vacation package reservations booked at alaskaair.com:

Manage car, hotel, and vacation package reservations

International contact numbers

If you are travelling internationally and need to contact Alaska Airlines reservations, call the international toll-free numbers below.

For assistance from countries not listed, call 001-206-244-0751 (this is not a toll-free number).

Note: these numbers only work from land lines. To make international calls from your mobile, you may need to activate international dialing features - contact your cell phone provider for help.

Country phone numbers
Country Departs
Antigua 011-800-25275200
Argentina 00-800-25275200
Australia 0011-800-25275200
Belgium 00-800-25275200
Bermuda 011-800-25275200
Canada 1-800-252-7522
China 00-800-25275200
Colombia 005-800-25275200 (Orbitel) 
009-800-25275200 (Telecom Colombia)
Costa Rica 00-800-25275200
Denmark 00-800-25275200
France 00-800-25275200
Germany 00-800-25275200
Hong Kong 001-800-25275200
Hungary 00-800-25275200
Iceland 00-800-25275200
India 000-800-1001051
Ireland 00-800-25275200
Israel 014-800-25275200 (Bezeq)
013-800-25275200 (Barak)
012-800-25275200 (Golden Lines)
Italy 00-800-25275200
Japan 0061-010-800-25275200 (IDC)
001-010-800-25275200 (KDD)
0041-010-800-25275200 (Japan Telecom)
0033-010-800-25275200 (NTT)
Korea 002-800-25275200 (Dacom)
001-800-25275200 (Korea Telecom)
008-800-25275200 (Onse)
Malaysia 00-800-25275200
Mexico 001-800-252-7522 (Reservations)
001-800-654-5669 (Customer care)
The Netherlands 00-800-25275200
New Zealand 0-800-25275200
Norway 00-800-25275200
Philippines 00-800-25275200
Portugal 00-800-25275200
Singapore 001-800-25275200
Spain 00-800-25275200
Sweden 00-800-25275200
Switzerland 00-800-25275200
Taiwan 00-800-25275200
Thailand 001-800-25275200
United Kingdom 001-800-2527522
USA / Canada 1-800-ALASKAAIR (1-800-252-7522)