Request missing Mileage Plan??? credit
If you did not enter your Mileage Plan number in advance, or your miles haven't posted, you can still request Mileage Plan credit. Not sure if you've received credit? Check your account.
Missing credit for air travel on Alaska Airlines
Travel on Alaska Airlines includes flights operated by Virgin America (1000-1999), Horizon Air (2000-2999), Skywest (3300-3499), and PenAir to and from Dutch Harbor
Request credit onlinePlease allow 7 days after your Alaska Airlines flight before requesting credit.
To be eligible for crediting, you must request credit within 11 months of travel.
Earn on Alaska
Missing credit for air travel on a partner airline
If you have flown a partner airline, and have not received your miles, you may be able to request credit online.
For partner airline flights that aren't eligible for online requests, please send a copy of your passenger receipt and at least one boarding pass to:
Alaska Airlines Mileage Plan
PO Box 13670
Des Moines, WA 98198-1009
Email Address: mileage.plan@alaskaair.com.
Please allow 14 days after your partner airline flight before requesting credit.
To be eligible for partner airline crediting, you must have been a Mileage Plan member at the time of travel, and request credit within a certain time frame of your travel date (varies by airline).
Credit within 6 months of travel for:
British Airways
Credit within 9 months of travel for:
| Air France | KLM |
Credit within 12 months of travel for:
| Aeromexico | American Airlines | Cathay Pacific |
| Condor | Emirates | Fiji Airways |
| Finnair | Hainan Airlines | Icelandair |
| Japan Airlines | Korean Air | LATAM Airlines |
| Penair | Qantas | Ravn Alaska |
Missing credit for car rentals
To request credit for car rentals, please contact the car rental agencies directly.
- Avis "This indicates a link to an external site that may not meet accessibility guidelines."
- Alamo "This indicates a link to an external site that may not meet accessibility guidelines."
- Budget "This indicates a link to an external site that may not meet accessibility guidelines."
- Dollar "This indicates a link to an external site that may not meet accessibility guidelines."
- Hertz "This indicates a link to an external site that may not meet accessibility guidelines."
- National "This indicates a link to an external site that may not meet accessibility guidelines."
- Thrifty "This indicates a link to an external site that may not meet accessibility guidelines."
Please allow 30 days after your car rental before requesting credit.
View our car rental partners
Missing credit for hotel stays
Request credit by contacting the hotels directly.
- Hilton "This indicates a link to an external site that may not meet accessibility guidelines."
- Fairmont "This indicates a link to an external site that may not meet accessibility guidelines."
- La Quinta "This indicates a link to an external site that may not meet accessibility guidelines."
- Rocket Miles "This indicates a link to an external site that may not meet accessibility guidelines."
To request credit for all other hotel stays, please send a copy of your hotel folio or bill to:
Alaska Airlines Mileage Plan
PO Box 13670
Des Moines, WA 98198-1009
Email Address: mileage.plan@alaskaair.com.
Missing credit for financial partners
To request missing credit from your Alaska Airlines credit card, please contact Customer Care.
View our financial partners
Missing credit for everyday partners
Request credit by contacting Mileage Plan Shopping and Mileage Plan Dining directly.
- Mileage Plan Shopping "This indicates a link to an external site that may not meet accessibility guidelines."
- Mileage Plan Dining.
To request missing credit from any of our other everyday partners, please send a copy of your receipt to:
Alaska Airlines Mileage PlanPO Box 13670
Des Moines, WA 98198-1009
Email Address: mileage.plan@alaskaair.com.
View our everyday partners
