Accessible travel services

For the best travel experience when requesting these services: 

  • Make reservations as early as possible and request services while booking online, or call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).
  • Arrive at the airport at least 2 hours prior to departure.
  • Let us know about any special requirements - at check-in, in the boarding area, and on the aircraft.

Airport accessibility - getting onboard

At the airports we serve, there are two possible options for getting from the boarding area onto the aircraft (or from the aircraft into the airport):

  • A jet bridge - an enclosed walkway that directly connects the airport terminal to the plane
  • Ramp stairs - movable ramps that lead from the ground up to the door of the plane

Both the existing airport facilities and the aircraft flown can impact which boarding option is available for your flight.

No matter whether jet bridges or ramp stairs are used, we offer help to anyone using a wheelchair or other mobility devices. Learn about how get assistance at the airport and boarding the aircraft.

To see which boarding experience you can expect during your trip, find specific information for the airports you’ll visit in the table below.

Airport Airport accessibility
Adak (ADK) Ramp stairs are used to board and exit planes here.
Albuquerque (ABQ) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Anchorage (ANC) Jet bridges are used to board and exit most planes here; ramp stairs are used for Horizon flights.
Atlanta (ATL) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Austin (AUS) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Baltimore (BWI) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Barrow (BRW) Ramp stairs are used to board and exit planes here.
Bellingham (BLI) Ramp stairs are used to board and exit planes here.
Bethel (BET) Ramp stairs are used to board and exit planes here.
Billings (BIL) Ramp stairs are used to board and exit planes here.
Boise (BOI) Ramp stairs are used to board and exit most planes here; a jet bridge is available for Alaska flights.
Boston (BOS) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Bozeman (BZN) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Burbank (BUR) Ramp stairs are used to board and exit planes here.
Calgary (YYC) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Cancun (CUN) Both jet bridges and ramp stairs are used to board and exit planes here.
Charleston (CHS) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Chicago (ORD) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Cordova (CDV) Ramp stairs are used to board and exit planes here.
Dallas (DAL) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Dallas (DFW) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Denver (DEN) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Detroit (DTW) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Dillingham (DLG) Ramp stairs are used to board and exit planes here.
Dutch Harbor (DUT) Ramp stairs are used to board and exit planes here.
Edmonton (YEG) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Eugene (EUG) Ramp stairs are used to board and exit planes here.
Fairbanks (FAI) Both jet bridges and ramp stairs are used to board and exit planes here.
Fort Lauderdale (FLL) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Fresno (FAT) Both jet bridges and ramp stairs are used to board and exit planes here.
Great Falls (GTF) Ramp stairs are used to board and exit planes here.
Guadalajara (GDL) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Gustavus (GST) Ramp stairs are used to board and exit planes here.
Helena (HLN) Ramp stairs are used to board and exit planes here.
Houston (IAH) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Indianapolis (IND) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Juneau (JNU) Both jet bridges and ramp stairs are used to board and exit planes here.
Kalispell (FCA) Ramp stairs are used to board and exit planes here.
Kansas City (MCI) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Kauai (LIH) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Kelowna (YLW) Ramp stairs are used to board and exit planes here.
Ketchikan (KTN) Both jet bridges and ramp stairs are used to board and exit planes here.
King Salmon (AKN) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Kodiak (ADQ) Ramp stairs are used to board and exit planes here.
Kona (KOA) Ramp stairs are used to board and exit planes here.
Kotzebue (OTZ) Ramp stairs are used to board and exit planes here.
La Guardia/New York (LGA) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Las Vegas (LAS) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Lewiston (LWS) Ramp stairs are used to board and exit planes here.
Liberia (LIR) Both jet bridges and ramp stairs are used to board and exit planes here.
Loreto (LTO) Ramp stairs are used to board and exit planes here.
Los Angeles (LAX) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Los Cabos (SJD) Both jet bridges and ramp stairs are used to board and exit planes here.
Mammoth Lakes (MMH) Ramp stairs are used to board and exit planes here.
Manzanillo (ZLO) Ramp stairs are used to board and exit planes here.
Maui (OGG) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Mazatlan (MZT) Both jet bridges and ramp stairs are used to board and exit planes here.
Medford (MFR) Ramp stairs are used to board and exit planes here.
Mexico City (MEX) Both jet bridges and ramp stairs are used to board and exit planes here.
Milwaukee (MKE) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Minneapolis (MSP) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Missoula (MSO) Ramp stairs are used to board and exit planes here.
Monterey (MRY) Ramp stairs are used to board and exit planes here.
Nashville (BNA) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
New Orleans (MSY) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
New York (JFK) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Newark (EWR) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Nome (OME) Ramp stairs are used to board and exit planes here.
Oahu (HNL) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Oakland (OAK) Both jet bridges and ramp stairs are used to board and exit planes here.
Oklahoma City (OKC) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Omaha (OMA) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Ontario (ONT) Both jet bridges and ramp stairs are used to board and exit planes here.
Orlando (MCO) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Palm Springs (PSP) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Pasco (PSC) Ramp stairs are used to board and exit planes here.
Petersburg (PSG) Ramp stairs are used to board and exit planes here.
Philadelphia (PHL) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Phoenix (PHX) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Portland (PDX) Both jet bridges and ramp stairs are used to board and exit planes here.
Prudhoe bay (SCC) Ramp stairs are used to board and exit planes here.
Puerto Vallarta (PVR) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Pullman (PUW) Ramp stairs are used to board and exit planes here.
Raleigh (RDU) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Redmond (RDM) Ramp stairs are used to board and exit planes here.
Reno (RNO) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Sacramento (SMF) Both jet bridges and ramp stairs are used to board and exit planes here.
Salt Lake City (SLC) Both jet bridges and ramp stairs are used to board and exit planes here.
San Antonio (SAT) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
San Diego (SAN) Both jet bridges and ramp stairs are used to board and exit planes here.
San Francisco (SFO) Both jet bridges and ramp stairs are used to board and exit planes here.
San Jose (SJC) Both jet bridges and ramp stairs are used to board and exit planes here.
San Jose Costa Rica (SJO) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
San Luis Obispo (SBP) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Santa Ana (SNA) Both jet bridges and ramp stairs are used to board and exit planes here.
Santa Barbara (SBA) Both jet bridges and ramp stairs are used to board and exit planes here.
Seattle (SEA) Both jet bridges and ramp stairs are used to board and exit planes here.
Sitka (SIT) Both jet bridges and ramp stairs are used to board and exit planes here.
Sonoma (STS) Ramp stairs are used to board and exit planes here.
Spokane (GEG) Both jet bridges and ramp stairs are used to board and exit planes here.
St Louis (STL) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Steamboat Springs (HDN) Ramp stairs are used to board and exit planes here.
Sun Valley (SUN) Ramp stairs are used to board and exit planes here.
Tampa (TPA) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Tucson (TUS) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Vancouver (YVR) Both jet bridges and ramp stairs are used to board and exit planes here.
Victoria (YYJ) Ramp stairs are used to board and exit planes here.
Walla Walla (ALW) Ramp stairs are used to board and exit planes here.
Washington (DCA) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Washington DC-Dulles (IAD) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Wenatchee (EAT) Ramp stairs are used to board and exit planes here.
Wichita (ICT) Jet bridges are used to board and exit planes here. On rare occasions, ramp stairs may be used when a jet bridge isn't available.
Wrangell (WRG) Ramp stairs are used to board and exit planes here.
Yakima (YKM) Ramp stairs are used to board and exit planes here.
Yakutat (YAK) Ramp stairs are used to board and exit planes here.
Zihuatanejo (ZIH) Ramp stairs are used to board and exit planes here.