Our Policies

To provide a safe and hassle-free travel experience

Thank you for being our guest. Our goal is to always provide safe, reliable transportation for a reasonable price, along with the caring, friendly and professional service for which we are known.

By becoming familiar with our policies before you arrive at the airport, you can help ensure a safe and hassle-free travel experience for yourself and your fellow travelers.

Baggage information

Baggage fees, weight and size limitations, prohibited items, and security restrictions are all important to know when packing for your next trip.

Learn more about our baggage policies

Changing your flight / no-show policy

You can change most flights online, but make sure to request the change before the departure of your originally scheduled flight.

Learn more about how to change your flight and our no-show policy

Child and infant travel

Whether you child is traveling with you, or on their own, there are certain things you need to know and have before you get to the airport.

Learn more about our child and infant travel policies


For the safety and comfort of all travelers, be aware of our policies and FAA restrictions regarding seats on the aircraft.

Learn more about our seat policies

Pet travel

Our pet travel program offers options for transporting your pet safely while providing top-notch care for your precious animal.

Learn more about our pet travel policies.